While we intend to make a massive impact with this ban wave, we know that there is more work to be done and want players to know that this is only one step in what will be an active and ongoing process. Maintaining a fair and fun gameplay experience for our players is a top priority for the team. For any impacted players who were earnestly playing Lost Ark, and not modifying their gameplay in any way, you should appeal a ban by submitting a ticket to our support site. We have taken every step possible to prevent that from being the case, but it is possible that edge cases could occur. In this massive ban wave, it is possible that a small number of players may be erroneously identified as bots. As the result of this work, today (3/4) we will be permanently removing over a million illegitimate accounts from the game that have been determined to be running bots. Our team has been hard at work on crafting effective tools and methods to identify and remove bots from the game. They will be banning more than one million accounts that have been detected, and have detailed way in which potentially falsely banned players can appeal.įollowing launch, botting has been a growing issue for Lost Ark. The additional Founder’s Pack items will be claimable on any new server you choose, so we encourage you to wait and find a perfect server to call home before claiming.Īmazon have announced that they will be addressing the bot issue in Lost Ark on a major scale today, as they've been working on systems to detect them and it's now time to use them. Players will begin receiving these grants on Saturday, February 19, and they will roll out throughout the course of the day. To make playing in the new region a more reasonable choice, we will be granting all Founder’s Pack purchasers that have purchased through Steam or redeemed their key from Amazon to their Steam account before 12:00PM PT / 8:59PM CET on February 14 (even if it is still in your Product Inventory in-game) an extra set of the exclusive items from the Founder’s Pack they claimed alongside additional Royal Crystals. Additional servers will be opened if needed, based on population levels. The Europe West region will launch with eight servers. We understand that players have been collecting daily attendance rewards since launch and we don’t want players migrating to Europe West to miss out, so the last 10 days of daily attendance rewards will be granted automatically to all characters on Europe West with the next maintenance.Įurope West players will also see special daily attendance rewards for the first 10 days of the Europe West server launch, in addition to the daily attendance rewards mentioned above. In addition, for players choosing to play on Europe West, we’ll be granting some progression support: Anyone who logs in and enters Arkesia between February 20 at 8:59AM CET (February 19, 11:59AM PT) through March 2 at 8:59AM CET (March 1 at 11:59PM PT) will receive the gift.
The launch celebration gift we announced on Sunday will be granted to all players (regardless of server or region). Please note, if you move to the new region you will continue to be able to use your Royal Crystals and Crystalline Aura but no redeemed, claimed, or acquired items move with you. However, players choosing the new Europe West region are much less likely to experience long queues. We expect opening a new region to reduce, not eliminate, queue times for Europe Central. The new region, Europe West, will go live at 6PM CET (9AM PT) on Thursday, February 17 We’ve been blown away by the number of players and can’t wait to welcome more of you into Arkesia. We want to thank you for your patience while we worked on this. This has been a complex process that required 24/7 effort from both the Amazon Games and Smilegate RPG teams. Before you decide where to call home, here’s everything you need to know.ĭue to overwhelming demand in Europe we are opening a second region for players: Europe West. On Thursday, February 17 at 6PM CET (9AM PT), we will open a second region for European players.